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Liverpool Echo
Liverpool Echo
National
Liam Thorp

Train companies plan mass ticket office closures but Merseyrail won't be joining them

Train companies are planning to close hundreds of ticket offices at stations across England over the next three years - but Merseyrail is not part of the plans.

The controversial proposals from the Rail Delivery Group (RDG) will see staff at stations around the country moved out of ticket offices and onto station concourses to sell tickets, offer travel advice and assist with accessibility. Some kiosks would remain at larger stations.

The RDG says there has been a 'collapse' in the numbers of people using ticket offices and said the railway needs to evolve along with its customers.

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