I have often written articles about people being extremely unprofessional at the work they do and consecutively earning a bad name for the company. Well, here is another one where a woman working in a tow truck company actually screamed at a customer.
The original poster’s (OP) car was caught in a ditch, so he contacted insurance roadside assistance, who got a local tow truck company to help him. After the job was done, he got an angry call from a worker there demanding he pay $36, but she went completely nuts when he said that insurance had covered the cost!
More info: Reddit