A luxury four-star Edinburgh hotel has apologised after a guest had a 'dreadful' experience.
A family of three took a trip from Manchester to Edinburgh after the wife booked a surprise trip for her husband and son. However, as soon as they arrived, they were met with complications over their booking at the Hilton Hotel Carlton.
Taking to Tripadvisor, the husband stressed at how 'dreadful' the stay was and said they 'grinned and bared it' for just one night before deciding enough was enough and returned back to England. The Hilton quickly responded with an apology and admitted there were 'clearly issues with training the front desk team'.
