An acclaimed restaurant and venue in Cardiff has closed down and come under fire from angry customers — including a couple whose wedding plans were thrown into disarray. Park House Restaurant & Wine Bar, in Park Place, opened in 2005 and spent time in the prestigious Michelin guide but this year received a food hygiene rating of one and later ceased trading. The business says it is working on payment plans for "all outstanding suppliers and staff that are still owed monies".
Complaints started appearing on Park House's Tripadvisor page four weeks ago as customers alleged they had made reservations and turned up at the restaurant only to find it had closed without them being told. David Bishop, a 36-year-old plumber from Rhiwbina, was due to have his wedding reception at the Grade-I listed Victorian building on May 19 but went through an "absolute nightmare" after Park House owner Adam Pledger allegedly failed to inform him and fiancée Chantelle of the closure.
Mr Bishop claimed his £3,000 deposit was only refunded after WalesOnline contacted the business about his complaint. The restaurant told us on Tuesday: "All customers have been informed and bookings cancelled and where a deposit has been paid a full refund has been given... We offered a full refund to Mr Bishop on Friday and this has been paid to him today – within two working days."
