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Chatbots and mental health
The increasing use of mental health chatbots powered by AI, due to stretched resources, is proving to be a double-edged sword. While some mental health counselors say that chatbots might simulate empathy when dealing with users, it’s not the same as real human empathy, a 2023 study by the American JAMA internal medicine journal found that bots’ answers were rated “significantly higher for quality and empathy” compared to that of physicians.
