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Cindy Lee, Senior Lecturer in Tourism and Hospitality, Torrens University Australia

Time’s running out to book Virgin flight credits before June 30. What are your refund rights?

Virgin Covid-19 Qantas Virgin Australia Jetstar

Virgin Australia customers with around A$90 million in unused flight credits from COVID cancellations between April 2020 and July 2022 have just one week left to spend those credits – or lose the money.

However, following customer complaints, last Friday Virgin made changes to let people to book now and travel later than previously allowed.

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