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Chronicle Live
Business
Catherine Furze

Time is running out for prepay customers to spend energy vouchers

More than £100m worth of vouchers sent to low-income families to help pay for their winter heating have yet to be redeemed as the deadline approcahes.

The vouchers, which were sent to families with traditional prepayment meters by their energy suppliers as part of the Government's £400 Energy Bills Support Scheme (EBSS), were meant to support households over the colder months, but latest figures show that more than 1.9m - or £130m worth - are yet to be claimed.

And concern is growing that struggling families will miss out if the money is not claimed before the final deadline of June 30, after which all vouchers will expire. Earlier figures from the firms processing the vouchers – PayPoint and the Post Office – showed that nearly a fifth (19%) of vouchers issued for October and November 2022 had expired without being used.

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