Online tile store Tile Mountain has renewed its transport deal with Pall-Ex having already worked together for seven years.
The Leicestershire logistics giant will continue to manage Tile Mountain Group’s local, national and International palletised freight distribution.
Tile Mountain, which has a 120,000 sq ft warehouse, showroom and office complex on a 10 acre site in Stoke on Trent, has grown rapidly since its 2013 launch, selling floor and wall tiles for the home and outdoors. Some 18 per cent of its sales are in London.
Recently posted accounts for Tile Mountain Limited showed an overall group turnover of £72 million in 2021, up from £48.6 million. Pre-tax profits were £3.9 million, up from £2.6 million.
Pall-Ex will help support the retailer’s growth using its transport network and IT infrastructure, and through regular management meetings between the two businesses to improve the way they work together. As part of the working relationship Pall-Ex has an onsite advisor based at one of Tile Mountain’s offices.
Tile Mountain managing director Jeremy Harris said: “As an online retailer, Tile Mountain Group's business strategy relies heavily on distribution, and as the company continues to grow, we seek to further forge relationships with suppliers who can consistently deliver outstanding standards of service.
“Pall-Ex's tracking technology has aided the Tile Mountain delivery process and we are already seeing the benefits from advancements in their systems, such as ‘what3words’ for first-time delivery.”
Pall-Ex Group’s UK commercial director Michelle Naylor said: “We are delighted that our strong relationship with Tile Mountain is set to continue.
“As its business grows and customers’ service expectations grow, we will be able to support any changes with our dedicated customer service advisor which will remain active and responsive to market demands.
“We look at service needs for all parts of the country that Tile Mountain serves and will maintain our focus on supporting its important London delivery requirements.”
Over the last four years the Tile Mountain Group has expanded with the launch of Bathroom Mountain and the acquisition of Walls and Floors Ltd.
