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The Guardian - AU

Entertainment

Sian Cain and agencies

Ticketmaster’s Taylor Swift chaos triggers US Senate antitrust hearing

Taylor Swift Ticketmaster United States Amy Klobuchar Live Nation Department of Justice

Taylor Swift — Taylor Swift said it was ‘excruciating’ for her to watch fans struggle to secure tickets to her Eras concerts in the US and that she had been assured Ticketmaster could handle large demand. Photograph: AFF-USA/Rex/Shutterstock

A US Senate antitrust panel will go ahead with a hearing on the lack of competition in the country’s ticketing industry after Ticketmaster’s problems last week managing the sale of Taylor Swift tickets.

Ticketmaster’s parent company, Live Nation, has blamed presale problems for Swift’s Eras tour – the pop superstar’s first US tour in five years – on “unprecedented demand” and an effort to keep out bots run by ticket scalpers.

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