Around 11,275 Shell Energy customers are to receive refunds after they were overcharged.
The energy firm will refund £106,000 and also hand out £30,970 in goodwill payments to affected households. This comes after Shell admitted that thousands of people on default tariffs paid above the rates allowed under the Ofgem price cap, after not all meters were updated correctly with new rates.
When the price cap changes, energy suppliers need to send updates to customer prepayment meters. Shell overcharged customers throughout the price cap window between January 2019 and September 2022, with the new price cap due to come into place on October 1.
