Get all your news in one place.
100's of premium titles.
One app.
Start reading
The Independent UK
The Independent UK
National
Albert Toth

Thousands of retired civil servants face late or missing pensions – here’s why

Capita
  • Outsourcing firm Capita is facing intense scrutiny over severe delays and backlogs in administering the civil service pension scheme, which serves 1.7 million members.
  • The Cabinet Office has deployed a taskforce of over 140 staff and introduced interest-free emergency loans of up to £20,000 for affected individuals, with all costs to be recovered from Capita.
  • The government has withheld £9.9 million in payments to Capita, which also had its contract for the Royal Mail statutory pension scheme terminated earlier this year for failing to meet key milestones.
  • Thousands of civil servants, retirees, and bereaved families remain impacted by missing payments and unissued quotes, prompting many staff to delay their retirements due to stress and financial anxiety.
  • Capita has apologised for the ongoing service issues and announced it completed its first remediation milestone on 1 September, as it continues work to clear outstanding high-priority cases.

IN FULL

Why civil service pensions have been delayed as backlog still over 30,000

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Only Two in Three U.S. Teens Ate Any Fruit on a Given Day as Intake Drops with Age
A new CDC report finds 66% of U.S. teens ate any fruit on a given day, compared with 92% of preschoolers. Here is what parents should know.
Medical Daily
Medical Daily
Children’s book recalled from Aldi and Tk Maxx due to risk of choking babies
The Groovy Baby ‘I Spy a Fly’ failed to meet toy safety regulations, authorities said
The Independent UK
The Independent UK
Brad Pitt let his neighbour live rent-free until 105; the unusual story behind his former LA mansion
In a heartwarming gesture, Brad Pitt purchased a home from an elderly neighbor, allowing him to live there rent-free until he reached the remarkable age of 105. Over the years, Pitt amassed several properties to form his Los Feliz compound, displaying a keen interest in architecture. Recently, he sold his…
The Times of India
The Times of India
$3 Bowl Sells For Millions: rare Song Ding ware; Sotheby’s buyer pays $2.225m
In 2007, a family in New York stumbled upon a plain white bowl priced at just three dollars. Little did they know that experts would later classify it as a rare Chinese Ding ware from the Northern Song dynasty. Sotheby's placed an impressive valuation on it, estimating between two hundred…
The Times of India
The Times of India
'Appetizing' stores are the quieter, less famous sibling of the Jewish deli
In traditional Jewish American food culture, there was the deli and also its less famous sibling, the appetizing store
The Independent UK
The Independent UK
Don’t throw away used coffee grounds: This simple fridge trick may help with bad odours; here’s how to reuse them correctly
Utilizing used coffee grounds is an excellent method for neutralizing unwanted odors inside your refrigerator. Ensure that the grounds are completely dried to prevent mold growth and maximize their ability to absorb odors. Simply place a small bowl of dry grounds on a steady shelf and remember to check and…
The Economic Times
The Economic Times
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.
Download on the AppStore Get it on Google Play