British Gas customers have been left in limbo waiting for a £140 discount on their winter energy bills - despite the scheme closing weeks ago.
The UK's largest energy provider offers the Warm Homes Discount - along with most suppliers - as a reduction on heating bills for those who are considered to be vulnerable or in an 'at-risk' household.
But British Gas confirmed that some prepayment meter households still haven't received the support, despite the government's March 31 deadline.
