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Fortune

Diane Brady

Thomas Mackenbrock: What if AI creates more jobs than it destroys?

Teleperformance Peter Vanham

Humanoid Robot Smartphone Data Center Backup (Credit: Getty)

In today’s CEO Daily: Peter Vanham talks to Thomas Mackenbrock, CEO-designate of Teleperformance, about AI and job creation.
The big story: U.S. pushes for Ukraine mineral deal; Zelenskyy pushes back.
The markets: Low drama so far.
Analyst notes from Apollo (on taxes vs tariffs), Wedbush (on Anduril), and EY (on inflation and the Fed).
Plus: All the news and watercooler chat from Fortune.

Good morning. It’s a tale told often: the customer service sector is undergoing a major transformation thanks to AI-powered chatbots and virtual assistants, and will be one of the first and hardest hit when AI replaces human jobs.

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Top stories on inkl right now

Ukraine says Starlink speed limits lifted after a slowdown that hobbled its drones

Ukraine says Starlink speed limits lifted after a slowdown that hobbled its drones

Ukraine's military has regained full use of Starlink satellite links for its drones and fast-moving equipment, according to the defense minister

The Independent UK

Italy sends hundreds of soldiers to Milan for protest, one of many planned across Europe

Italy sends hundreds of soldiers to Milan for protest, one of many planned across Europe

Italy has deployed soldiers to Milan as the city braces for fresh protests following last week's riots

The Independent UK

Australian MP Helen Haines no longer in critical condition after alleged attack

Australian MP Helen Haines no longer in critical condition after alleged attack

Haines, 65, who represents the rural Victorian seat of Indi in the northeast of the state, was struck by a Toyota Land Cruiser

The Independent UK

Looters hit 3,000 French businesses. Within hours, the haul was trending on Vinted under the riot’s date

Looters hit 3,000 French businesses. Within hours, the haul was trending on Vinted under the riot’s date

“Since this weekend, our teams have taken immediate action to identify and remove listings linked to the looting,” secondhand marketplace Vinted said.

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'Told them we will put 250% tariffs...': Trump reiterates claim of India-Pakistan ceasefire through tariff threat

'Told them we will put 250% tariffs...': Trump reiterates claim of India-Pakistan ceasefire through tariff threat

Donald Trump addressed a rally, asserting he halted hostilities between India and Pakistan with trade tariff threats. He claimed that his ultimatum led to both countries de-escalating their military actions. India, however, disputed Trump's assertions, particularly about aircraft losses during the conflict. The Indian government has consistently rejected any external…

The Economic Times

New Pentagon UFO files reveal mystery ‘black triangle’ over sensitive US site

New Pentagon UFO files reveal mystery ‘black triangle’ over sensitive US site

The observers described it to be as fast as a fighter jet but it had ‘no visible exhaust gases’, newly releases files reveal

The Independent UK

Related Stories

Top stories on inkl right now

Ukraine says Starlink speed limits lifted after a slowdown that hobbled its drones

Ukraine says Starlink speed limits lifted after a slowdown that hobbled its drones

Ukraine's military has regained full use of Starlink satellite links for its drones and fast-moving equipment, according to the defense minister

The Independent UK

Italy sends hundreds of soldiers to Milan for protest, one of many planned across Europe

Italy sends hundreds of soldiers to Milan for protest, one of many planned across Europe

Italy has deployed soldiers to Milan as the city braces for fresh protests following last week's riots

The Independent UK

Australian MP Helen Haines no longer in critical condition after alleged attack

Australian MP Helen Haines no longer in critical condition after alleged attack

Haines, 65, who represents the rural Victorian seat of Indi in the northeast of the state, was struck by a Toyota Land Cruiser

The Independent UK

Looters hit 3,000 French businesses. Within hours, the haul was trending on Vinted under the riot’s date

Looters hit 3,000 French businesses. Within hours, the haul was trending on Vinted under the riot’s date

“Since this weekend, our teams have taken immediate action to identify and remove listings linked to the looting,” secondhand marketplace Vinted said.

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

'Told them we will put 250% tariffs...': Trump reiterates claim of India-Pakistan ceasefire through tariff threat

'Told them we will put 250% tariffs...': Trump reiterates claim of India-Pakistan ceasefire through tariff threat

Donald Trump addressed a rally, asserting he halted hostilities between India and Pakistan with trade tariff threats. He claimed that his ultimatum led to both countries de-escalating their military actions. India, however, disputed Trump's assertions, particularly about aircraft losses during the conflict. The Indian government has consistently rejected any external…

The Economic Times

New Pentagon UFO files reveal mystery ‘black triangle’ over sensitive US site

New Pentagon UFO files reveal mystery ‘black triangle’ over sensitive US site

The observers described it to be as fast as a fighter jet but it had ‘no visible exhaust gases’, newly releases files reveal

The Independent UK

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We are reclaiming real life after getting rid of Instagram

Letters: Readers on taking back their lives – and brains – from social media algorithms

The Guardian - UK

The U.K.'s Online Safety Act Has Been a Failure. Regulators Want To Broaden It Anyway.

A new report reveals more shortcomings of the U.K.’s Online Safety Act.

British Embassy quashes Winnie-the-Pooh return rumors, keeping the famed bear in New York

It turns out Winnie-the-Pooh and his fluffy friends aren’t being bear-napped from their longtime home at the New York Public Library

The Independent UK

79 Nostalgic Photos That Take ’80s Kids Straight Back To Their Childhoods

80s had everything: bright neon colors, ABBA, Queen, and Madonna on the radio, huge power suits, and poofy hair that is now only associated with hair metal bands. If you love this decade, take a trip down memory lane with these pics from r/80s, where people share nostalgic items and…

Billy Corgan defends decades-long friendship with Marilyn Manson

Billy Corgan haș defended his friendship with Marilyn Manson, insisting that just because he stood by the rocker amid sexual abuse allegations, it doesn’t mean that he doesn’t have “an opinion”.

Ancestors all around – millions of dead people linger in Americans’ memories

Halloween kicks off a series of religious and cultural festivals to honor the dead, including All Saints’ Day, All Souls’ Day and the Day of the Dead. But deceased loved ones don’t disappear from people’s social worlds once the ghost and skeleton decorations come down.

The Conversation

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