One of the only 50th Anniversary Surface Laptops is now lost in Microsoft's void, and it's unclear if its owner will ever get the device back. Rhener Furtado was one of the 50 winners to receive a special edition of the Surface Laptop 7. That unit developed freezing issues and was sent to Microsoft for repairs. But the device Microsoft sent back was a standard Surface Laptop 7 rather than the 50th Anniversary Surface Laptop.
Furtado was told in writing by Microsoft's repair team that the fix was a "same unit repair." With that detail confirmed, Furtado sent the laptop in. Microsoft Support later deemed the device "non-repairable" and sent a replacement unit. But the replacement was a standard Surface Laptop 7.
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