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Windows Central
Windows Central
Technology
Adam Hales

"This should not be possible": How one indie game was refunded over 55,000 times on Steam — and the mystery behind it

Paddle Paddle Paddle promotional artwork featuring two players rowing through rough seas while dodging hazards in the challenging co-op game.

Steam's more-than-generous refund policy is under scrutiny from the developer behind Paddle Paddle Paddle, a game heavily inspired by the "Foddian" genre. These games are designed specifically to frustrate players and are often popular with content creators because of the reactions they generate. I actually own Paddle Paddle Paddle myself and have played it with a friend. It's a co-op game where you paddle a boat through increasingly frustrating obstacles as you make your way downstream.

The game was created by solo developer Zoroarts, who has taken to X to criticize Steam's refund policy after claiming the game has been heavily affected by it, with more than 55,000 refunds. For those unfamiliar, Valve's refund policy generally allows users to refund a game within 14 days of purchase, provided they've played it for less than two hours. On X, the developer argued:

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