‘This credit isn’t meant to make up for what happened. No credit really can’: Verizon is offering a $20 credit after its major outage — but will it be enough?

Verizon.

• Verizon resolves the outage
• It's offering impacted customers a $20 credit
• Even if it knows it may not be equivalent to the pain the outage caused

The dust is slowly settling on the massive Verizon outage of 2026, and while we still don't know what cut out cell service for Verizon customers across much of the United States, the company is getting out in front of the issue with another public apology and a $20 credit for affected customers.