As a consumer everyone has the right to terminate a contract with an internet provider whenever they wish. There may be an exit fee (and they may be expensive) but there is no way a company providing WiFi can legally keep someone in a contract. However, people have been finding it awfully difficult to cancel anything with Spectrum and they’ve been sharing their frustrating experiences on TikTok.
Judging by the numerous clips on TikTok it seems borderline impossible to cancel Spectrum service with the employees working at the call center outright refusing to do so despite the customers asking them to again and again. One man who re-enacted his call with a customer service rep claimed that they repeatedly asked him why he was canceling and telling him that he could cancel via the app, something he discovered was impossible after hanging up the phone.
