This bank tested 90 uses for AI before choosing the top 2—and they benefit customer service and productivity

Digital generated image of multiple numbers of yellow credit cards stacking across the frame. (Credit: Getty Images)

Citizens Financial Group has explored more than 90 different use cases for generative artificial intelligence. Only two have gone into production thus far.

“We really work to make sure we have the appropriate guardrails and security in place for our general use cases,” says Michael Ruttledge, chief information officer at Citizens Financial.