“I don’t say this lightly, but I feel traumatised by this,” said Sarah*, a leaseholder who owns a one-bedroom flat in Moseley, south Birmingham. “Every time I open the front door to my house I’m expecting some frightening letter with lots of zeros on it. It has ruined my life, to be honest.”
Sarah works full-time as a school teacher, but has been forced to take up a second job to pay the spiralling bills from the management company of her building.
