The Commonwealth Bank of Australia made headlines when it announced last week it would cut 45 call centre jobs, thanks to the introduction of an AI chatbot.
This only added fuel to ongoing speculation – and some alarmism – about how artificial intelligence (AI) is going to transform the world of work in Australia.
But this revolution isn’t a simple story of “robots” coming and taking everyone’s jobs. In some industries, they’re already helping people do parts of their jobs better and faster.
