SAN DIEGO — When Dolores Morris and her husband, John, arrived at the San Diego cruise ship terminal on a sunny November afternoon, they were looking forward to restful days sailing up the California coast and were eager to begin their pre-cruise routine of grabbing a snack on board before exploring the luxury liner.
Three hours later, their blissful mood had turned sullen after enduring an excruciatingly long wait to board their ship — including two hours under the hot sun.
“We’ve always loved sailing out of San Diego,” said Dolores, 78. “But sadly, what we went through in November has taken away the convenience and positive experience of cruising out of San Diego. Unless they can improve that boarding process, I don’t know that I have it in me to stand out there again like that.”
