The 'big four' mobile phone networks are 'letting down' users in terms of value for money and customer service, according to a new study. Consumer champion Which? has revealed that O2, EE, Vodafone and Three each ranked lower than lesser-known rivals.
Those four providers currently service three quarters (76pc) of customers in the UK, according to Ofcom, but Which? say the flexibility of virtual networks keeps mobile costs down and could better support consumers facing a household budget squeeze. Their customers pay on average almost £10 a month less than big four customers across all contract types.
Three scored the lowest of the big four and received the lowest rating of any network for reliability. Nearly half (45pc) of Three users experienced problems in the past year compared to three in ten (29pc) across all mobile network customers surveyed.
