You did the right thing: you reached out, explained the problem clearly, and asked for a reasonable fix. Then you got the scripted reply, the “policy” wall, or the endless loop of transfers that goes nowhere. When that happens, most people either give up or get so frustrated they fire off a message they later regret.
There’s a calmer option that works surprisingly often because it’s organized, time-bound, and hard to ignore. This refund strategy isn’t about being rude or gaming the system, it’s about using the process the way companies and banks already expect. If you keep it clean and documented, you can often get your money back without spending weeks chasing one representative.
