Optus finds itself in a perilous situation once again. Last week’s 13-hour Triple Zero network outage left about 480 customers unable to call for emergency help. Three deaths linked to the outage are being investigated.
That outage wasn’t an isolated incident for Optus. Just this week, the Federal Court imposed a A$100 million penalty on the telco for “unconscionable conduct” involving predatory sales tactics toward customers in vulnerable situations, which went on for years.
Both those crises come on the back of a 2022 data breach and a 2023 major network outage, which also affected Triple Zero calls. Optus vowed then to “ensure it will not happen again”.
