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Simon Pek, Assistant Professor, Gustavson School of Business, University of Victoria

The future of tipping should be driven by Canadians, not businesses

Tipping reshapes the relationship between workers and their managers, and workers and consumers. In doing so, it has wide-ranging effects on workers. (Shutterstock)

Tipping has long been a source of significant controversy, spilling over from time to time into the pages of Canadian media. Canadians’ views on tipping remain divided, as a recent survey by researchers from Dalhousie University has found.

One reason why tipping garners so much interest is that it reshapes the relationship between workers and their managers, and workers and consumers. In doing so, it has wide-ranging effects on workers.

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