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Kiplinger
Kiplinger
Business
Kathryn Pomroy

The End of Free Returns

the National Retail Federation NRF Amazon
LOS ANGELES, CA - APRIL 10:Store managerJeannie Archila packs up a cookware at a Bed Bath & Beyond store on April 10, 2013 in Los Angeles, California. The home goods retailer is expected to r.

If you received a gift this holiday season that deserved a clear "thumbs down", you may find yourself forking out the money to return it. According to a 2023 report by the National Retail Federation (NRF) and Appriss Retail, $148 billion in holiday merchandise is expected to be returned. 

That tidal wave of returned goods amounts to about 14.5% of all 2023 sales. And given how easy it is to purchase online, a higher percentage of online orders (17.6%) will have been returned by the end of 2023. 

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