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The Conversation
The Conversation
Tom Barnes, Principal Research Fellow, Institute for Humanities and Social Sciences, Australian Catholic University

The dispute causing empty shelves at Woolies is a test case for companies using AI and automation on workers

Behind the empty shelves in Woolworths supermarkets across Victoria and New South Wales is a fraught battle between workers and employers that could affect the future of workplaces everywhere.

The dispute has been triggered by stalled enterprise bargaining negotiations between Woolworths and the United Workers Union.

A major factor involves Woolworths introducing a “coaching and productivity framework” to speed up work at distribution centres. This involves surveillance technology and monitoring to direct each worker’s movement and output.

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