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Deborah Lee, Professor and Director of Research Impact and AI Strategy, Mississippi State University

The ChatGPT effect: In 3 years the AI chatbot has changed the way people look things up

ChatGPT Google Alexa United States
ChatGPT has become the go-to app for hundreds of millions of people. AP Photo/Kiichiro Sato

Three years ago, if someone needed to fix a leaky faucet or understand inflation, they usually did one of three things: typed the question into Google, searched YouTube for a how-to video or shouted desperately at Alexa for help.

Today, millions of people start with a different approach: They open ChatGPT and just ask.

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