If you have an unresolved problem with a bank, credit card issuer, credit-reporting company, or other financial product or service, one way to get help is to file a complaint with the Consumer Financial Protection Bureau. After you submit your complaint at the CFPB's website, the CFPB sends it to the provider for review. Most companies respond within 15 days.
Recently, the CFPB announced changes to its complaint portal. It's adding two-factor authentication, requiring users who create online accounts to verify both their e-mail address and their phone number. Additionally, the CFPB says that those who wish to correct inaccurate information on their credit reports must first file a dispute with the credit-reporting companies: Equifax, Experian and TransUnion.
