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Fortune
Fortune
Marco Quiroz-Gutierrez

The C-suite is fawning over AI, but workers say its productivity gains are a mirage

Young woman looks at her laptop screen in frustration (Credit: Daniel de la Hoz)

AI was supposed to make workers into efficiency machines, but a new survey reveals it’s actually doing the opposite. 

Since OpenAI released ChatGPT in 2022, the number of AI enterprise tools has exploded, and many executives have high hopes the tools will make their workers more efficient. But a new survey from freelancing platform Upwork revealed that 77% of employees say AI tools have actually made them less productive and added to their workload. Around half of the employees surveyed also said they had no idea how they will achieve the productivity gains their employers expect.

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