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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

The AA lost my mum £80,000 on the sale price of her home

Having a survey and valuing a property is key to a house sale.
Having a survey and valuing a property is key to a house sale. Photograph: Andriy Popov/Alamy

I am contacting you out of desperation on behalf of my mum. She is 76 and recently lost her husband of almost 50 years. She is selling the family home and needs to move into a bungalow as a matter of urgency.

She accepted an offer of £295,000 in early 2022; however, the buyer’s survey identified some cracks to the external wall, and an investigation was recommended. We referred this to her insurer, the AA, and it did its own survey. It later confirmed the fix would involve “localised” repairs but there was nothing to suggest major structural work would be required.

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