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Fortune
Fortune
Technology
Ravi Kumar S, Andreea Roberts

The $6 trillion reinvention: Why IT services firms must start underwriting outcomes

ravi (Credit: courtesy of Cognizant)

A financial analyst, a few years out of school, sits in front of four cloud terminals at a New York hedge fund, running $1,000 a day in AI tokens. His manager approved the budget without hesitation – the firm’s own math showed his productivity had multiplied fivefold, returning well over 200% on every dollar spent.

This is just one example of how a 26-year-old does his job today. Now imagine the same transformation applied across the loan origination operations of a top ten bank, with thousands of underwriters, risk analysts, and compliance staff. Or to the customer service operations of a Fortune 100 retailer handling two million interactions a week.                                                                                                                                 

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