Ilana Marcucci-Morris is worried about the patients she treats and how long it took for them to arrive in her office. At Kaiser Permanente’s psychiatry outpatient clinic in Oakland, California, she says she increasingly finds herself assessing people experiencing more severe mental health issues than two years ago. For those who do make it to their appointments, she thinks: “Thank God they’re still alive.”
It wasn’t always this way, according to Marcucci-Morris, a licensed clinical social worker. Licensed professionals used to almost always be the first point of contact for patients with behavioral health issues at Kaiser, she said. Had some of these patients received a screening with a licensed healthcare professional, she suspects they would have received an appointment within days instead of a meeting with her a week or two later.
