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Bangkok Post

National

Thai AirAsia apologises for shuttle bus mix-up

Thai AirAsia Don Mueang CAAT

Twenty-three passengers board a Thai AirAsia plane after it returned to its parking position to pick them up at Don Mueang airport on Jan 17, 2026. (Photo: Nat Nattyy)

Thai AirAsia has issued an apology after 23 passengers were left aboard a shuttle bus at Don Mueang airport and nearly abandoned as their flight prepared for departure, until a woman raised the alarm about her missing friend.

The Civil Aviation Authority of Thailand (CAAT) has ordered the carrier to explain the incident and take steps to correct the problems it identified.

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