TGI Fridays is facing heavy public criticism after presenting a viral waitress with a measly $500 reward, a sum that the public quickly overshadowed by raising over $10,000 for her through a separate online campaign. The company, which made $728 million in revenue in 2023, is catching massive heat for what many are calling a bungled public relations attempt, given the employee’s incredible service.
The entire situation started with a phenomenal act of kindness from waitress Brittany Bell. She became an internet sensation after a customer, Chalaine Scott, posted a video of her going above and beyond the usual call of duty on Instagram. Scott’s two-year-old son was reportedly moments away from a massive meltdown when Bell stepped in.
