Tesco is removing most traditional checkouts from many of its larger stores as it moves towards more self-service tills, saying a “lack of customer demand” was allowing it to begin reducing the numbers available in-store. The move comes after a successful trial of larger self-serve checkouts designed for trolleys rather than baskets.
The bagging areas in the new self-service checkouts are three times longer than standard sizes, allowing up to six bags to be packed at once, making them more suitable for customers buying more goods for a weekly shop, although Tesco said that staff would always be on hand to help customers if they needed it.
“We are proud to offer customers choice when it comes to checkouts, and after successful trials we are introducing new trolley-accessible self-service checkouts in some of our stores, which have more room and are easier to use for larger shops,” a Tesco spokeswoman told The Grocer. “Our colleagues and the friendly service they provide are absolutely vital to our stores – they will always be on hand to help our customers, and will continue to operate attended checkouts so that customers can choose the option they prefer.”
