Gatwick Airport have come under scrutiny after a 92-year-old woman was left "shaken, shocked and in tears" after she was locked in a side room while awaiting special assistance staff.
Jean Curran, who has mobility issues and walks with a stick, claims she climbed out of her wheelchair and crawled up a flight of stairs in a desperate bid for attention.
The widow's family have demanded answers from the airport for, what they describe as, catastrophic failures, reports the Mail Online.
