EasyJet has apologised to a terminally ill mum after they initially refused to refund her because she could not fly during chemotherapy. Katie Warner, 31, who has brain cancer, was wished a "speedy recovery" by the airline who previously told her issuing her a refund for her cancelled flights "would not be fair on other passengers".
The mum had booked a dream holiday to Scotland with her husband and daughter but the trip was called off when the Covid pandemic hit, and the family were issued a voucher instead. Katie paid £178.86 for the flight from Bristol to Inverness and explained she would not be able to fly anymore because she was going back on chemotherapy, meaning her immune system would be affected.
However, she was informed by easyJet that she was still not able to receive a full refund for her trip despite her tragic circumstances and would be given a voucher. When the mum finally tried to use the voucher for a family holiday, she was told that it had expired and she would not be receiving her money back.
