UK telecoms companies are retiring traditional landline services and replacing them with internet-based home phone connections.
The industry has set a deadline of January 2027 to complete this switch with roughly 3.2 million homes still to move over. While the digital switchover has been straightforward for most households, for some vulnerable customers, such as those with telecare devices, it has been very stressful.
In December 2025 Virgin Media was fined £23.8m for leaving thousands of customers, typically elderly and disabled people, without access to their alarms during the transition.
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