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AAP
AAP
Tom Wark

Telcos warned for not helping struggling customers

Optus Origin Swoop
Optus is among four telcos to be hit with warnings from the communications watchdog. (Joel Carrett/AAP PHOTOS)

Customers are being left in the dark about how to get financial help for their phone and internet bills, prompting a watchdog to formally warn four companies.

The formal warnings to Optus, Origin, Skymesh and Swoop issued on Wednesday are for failing to provide enough support to customers about how to seek assistance from their telco for financial problems.

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