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AAP
AAP
Politics
Andrew Brown

Telcos to dial-up customer communication during outages

Michelle Rowland Optus
A review of a network-wide Optus outage has led to new rules regarding how telcos notify customers. (Dave Hunt/AAP PHOTOS)

Telco companies will be forced to inform customers about major network outages under new rules directed by the communications watchdog.

The Australian Communications and Media Authority will be able to require telcos to let customers know online, by email, social media, radio and TV about the impacts of outages.

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