Teen, 19, who bought his first home, a brand new flat had been grieved by lots of issues with the property. Marcus, who did not want to reveal his surname, says he has had a 'terrible experience' since getting the keys on November 8, 2022.
Marcus, who works as a carpentry apprentice hasn't even been able to move into the shared ownership property due to all of the problems. He says there has been '100 snags' with the flat, and has been ina dispute with housing provider Bromford to get the issues resolved.
He said: “On November 15 I contacted the sales representative in charge of my flat about all the snags I had found after properly looking over the flat. At this point I had about 100 snags, with a lot of them being major snags like potholes all the way up my stairs and radiators not working.”
His mum Julie, said: “He is 19 years old, working 14 hours a day trying to fix the damage himself and working weekends to cover his bills. Bromford have escalated his complaint but still nothing has been rectified, two months after he received the keys. It is heartbreaking watching someone strive to succeed and being treated like dirt.”
Other issues Marcus claims are wrong with the flat include, an unlevel skirting board, multiple holes in the kitchen walls, damaged coverings and cabinet doors which needed to be completely replaced, a leaking boiler and a leaking letterbox, Gloucestershire Live reports. He also said there were exposed screws sticking out of the garden fence, with the potential of causing a serious injury. He said workmen were sent out to fix some of the problems but failed to do the job properly.
Despite his complaints, he said the situation had not improved. He said: “They still haven’t rectified anything and more problems keep popping up, like new radiators leaking.”
Bromford’s director of sales and marketing Catherine Jarrett said: “We’re committed to providing homes of the highest quality and are sorry that Marcus does not think we have lived up to the standards we set ourselves in this instance.
“We have already rectified many of the snags he has reported over the past couple of months and our customer care team is in regular contact with him to discuss and fix the remaining ones as soon as possible. We’d like to thank him for his patience and apologise for any inconvenience while we complete this work.”
