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Taylor Swift condemns "excruciating" Ticketmaster experience for fans

Taylor Swift made her first public comments Friday on the controversy over her Eras Tour presale, saying it was "excruciating for me to just watch mistakes happen with no recourse."

Why it matters: The presale for Taylor Swift's upcoming Eras Tour was marred by technical glitches from Ticketmaster and led to a canceled general public sale, prompting an outcry among fans.


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