Taylor Swift has broken her silence after Ticketmaster cancelled the general sale of tickets in the US leg of her The Eras tour.
The site cited "insufficient ticket inventory" to meet "extraordinarily high demands" on Thursday, mere hours before the tickets were due to be released on the site.
Taking to her Instagram stories on Friday, the frustrated singer, 32, said she was finding it "excruciating that mistakes have happened" and apologised to the millions of fans.