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The Independent UK
The Independent UK
Business
J.R. Duren

Target will soon grade its employees on how friendly they are with the customers

Target United States Michael Fiddelke Deloitte

Target took a major step toward improving its stores’ customer experience - and now employees will be graded on their friendliness.

The company will include customer engagement in its assessment of employees’ job performance, Bloomberg reported Wednesday. The move is part of the company’s $6 billion push under new CEO Michael Fiddelke to improve sales.

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