Major broadband providers have been criticised for offering customers "mediocre at best" service ahead of planned price hikes next month.
A survey carried out by consumer group Which? asked almost 4,000 customers to rate their provider on factors such as speed, reliability, value for money, customer service and technical support. The results found that, despite being set to increase bills from April, most of the major providers had "appalling" customer service and "barely there" tech support as well as unreliable connections.
Of the "big four" broadband providers - BT, Sky, TalkTalk and Virgin Media - the survey saw TalkTalk land at the bottom of the list with a score of 51%, with users giving it the lowest possible ratings for tech support, customer service and speed. Meanwhile, Virgin Media came second from the bottom in the rankings in 10th place, scoring 54% with poor ratings for customer service and tech support.
