With the meteoric rise of generative AI tools like ChatGPT, Midjourney, and Dall-E, workers and companies are concerned, for different reasons, about how AI will affect them. While some organizations are banning them, others have added AI tools to their workflows, and in at least one case, the addition has reportedly improved productivity and morale.
Researchers from MIT and Stanford (via NPR) report that when a Fortune 500 enterprise company (which chose to remain nameless in the study) slowly implemented a customized version of ChatGPT to assist its IT support workers in late 2020/early 2021, not only did performance improve, but so did employee retention. And with a job that reports an over 60% turnover rate every year, it was a massive boon for the company.
