A heartbroken nan was comforted by a gentle stranger when she burst into tears in Primark.
Susie Moon had just reached the front of the queue when she received a devastating call to say her mother-in-law had died.
Without asking what was wrong, a fellow shopper saw Susie crying and knew exactly what to do at the Birkenhead store.
Susie said it "meant everything" when the woman put her arms around her, gave her a tissue and comforted her after the devastating news.
“I was in pieces and burst into tears," she told the Liverpool Echo.
"I was bewildered and uncomfortable because I was in the middle of Primark and there was a massive queue behind me.
“It meant everything to me. This lady could see that I didn’t know what to do and I couldn’t shop anymore."
Susie's mother-in-law Lilian Riley died aged 82 after suffering with dementia for two years in a nursing home.
The grandmother is now keen to track down the stranger who helped her through the shock of the moment and say thank you.
She added: “I’m desperate to find this lady to thank her for her empathy and kindness. She was just so kind and it meant a lot to me that she was there for me.”
After leaving the store, Susie found it difficult to remember what the stranger looked like but said her empathy for another person who she had never met stood out in her mind.
She hopes to spread the word far enough to find the woman so she can give her some flowers and show her appreciation.
Annual death statistics for England and Wales from the Office for National Statistics in 2018 showed the number of people dying with dementia is steadily increasing year on year.
Dementia and Alzheimer's disease has returned to being the leading cause of death in England in the first four months of 2022.
Covid-19 was the leading cause of death in England and Wales in 2020 due to the pandemic.
The virus accounted for 12.1 per cent of all deaths compared to 11.5 per cent caused by the degenerative illness.
