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Daily Record
Daily Record
National
Alastair McNeill

Stirling family's frustration after being left without electricity in smart meter blunder

Electricity Stirling British Gas Raploch

A Stirling family were left without electricity last month due to a smart meter mix-up.

Claire McRuvie, husband Josh and children, seven-year-old Aila, Orin (5) and Roan (2), moved into the new-build Penman Court property in August last year.

After querying a May 2022 dual fuel British Gas energy bill for £390.63 Claire discovered that there had been a name mix-up between her account and that of a neighbour’s.

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