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The Guardian - UK
The Guardian - UK
Business

Still waiting for my replacement meter from EDF – even the CEO couldn’t help

EDF Ofgem
Close up of a smart energy Meter with a woman looking at bills with a calculator.
‘I think Ofgem needs to recognise that maybe contacting your energy supplier again is a waste of time.’ Photograph: Daisy-Daisy/Getty Images/iStockphoto

Ofgem is optimistic in suggesting that contacting your energy supplier again will solve the problem of getting an appointment to replace old Radio Teleswitch Service electricity meters (Fears 300,000 British electricity meters will not work after tech switch-off, 26 May).

Contacting the CEO of EDF hasn’t done it yet for me, though I have had an apology and a flurry of emails.

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